1. Introduction
Welcome to Shaaka. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our platform and tell you about your privacy rights.
Important: This privacy policy applies to all users of Shaaka - customers, farmers, and homemakers.
2. Information We Collect
Personal Information
- For Customers: Name, email address, phone number, delivery address, payment information
- For Farmers: Name, age, Aadhar number, phone number, location, farm details, bank account information
- For Homemakers: Name, email, phone number, address, food safety certifications
Automatically Collected Information
- IP address and browser type
- Device information
- Usage data and analytics
- Cookies and similar technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and deliver your orders
- To manage your account and provide customer support
- To facilitate transactions between customers and farmers/homemakers
- To send you important updates about your orders and account
- To improve our platform and services
- To prevent fraud and ensure platform security
- To comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Farmers and Homemakers: When you place an order, we share necessary delivery information
- Payment Processors: To process your payments securely
- Delivery Partners: To deliver your orders
- Legal Authorities: When required by law or to protect our rights
We never sell your personal data to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security audits
- Access controls and authentication
- Employee training on data protection
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Objection: Object to certain processing of your data
- Portability: Request transfer of your data
To exercise these rights, please contact us at privacy@shaaka.com
7. Cookies
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Types of cookies we use:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand how you use our platform
- Preference Cookies: Remember your settings and preferences
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order history is retained for 7 years for accounting purposes.
9. Children's Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
- Email: privacy@shaaka.com
- Phone: +91 1800-123-4567
- Address: 123 Farm Road, Bangalore, Karnataka, India - 560001
Last Updated: November 7, 2025